Efficient, transparent, and customer-first refund processing.
Baijiaxiang is a premier foreign trade company based in Wuhan, China, manufacturing high-quality home products for over 100 countries. Through our subsidiary, Hubei Hancai Import & Export Co., Ltd., and our European independent site www.hancaishop.com, we ship premium goods directly from our factories to European warehouses.
We cut out the middleman to offer you the best prices on hit products like compressed sofas, smart luggage, and home 3D printers, all while adhering to strict European regulatory standards.
Submit Order ID & Reason
Details Verified (24h)
Manual Team Review
Funds Returned
| Step | Action Required | Contact Channel | Est. Time | Notes |
|---|---|---|---|---|
| 1. Request | Send Order # and reason to support. | WhatsApp / Email / Chat | Immediate | Use WhatsApp for fastest reply. |
| 2. Verify | Team verifies order details. | Same as contact channel | < 24 Hours | Ensure Order # is correct. |
| 3. Review | Manual review for accuracy. | Internal Process | 1-3 Days | We'll keep you updated. |
| 4. Refund | Funds sent to original payment method. | Bank / Credit Card | 5-10 Days | Depends on your bank's speed. |
| 5. Confirm | Confirmation of completion. | Email / WhatsApp | +1 Day | Contact us if funds missing. |
Please contact us directly BEFORE filing a dispute (chargeback) with your bank.
Bank disputes freeze funds for 60-90 days while investigations occur. If you contact us directly via WhatsApp or Email, we can typically resolve the issue and process your refund within just 5-10 business days.
© 2023 Hubei Hancai Import & Export Co., Ltd. | www.hancaishop.com
Refund Policy & Customer Guarantee Guidelines
ACCEPTED PAYMENT METHODS
