Refund Policy

Our Commitment

We are committed to providing you with high-quality products and excellent service. If you are not fully satisfied with your purchase, we are here to help.

1-Day Return Policy

Our policy lasts 1 day. If 1 day has passed since you received your item, unfortunately, we cannot offer you a refund or exchange.

To initiate a return, please contact our Customer Service team at wj@hancai-factory.com to obtain a Return Authorization (RA) and the correct return address.

Return Eligibility

To be eligible for a return, your item must meet these conditions:

It must be unused.

It must be in the same condition that you received it.

It must be in its original packaging.

1. Returns for Personal Reasons (Change of Mind) If you are returning an item for personal reasons (e.g., you changed your mind), the item must be unopened and in its original, sealed condition.

We cannot accept returns for items that have been opened if there are no quality issues.

The item must be free of any man-made damage.

2. Defective, Damaged, or Incorrect Items If you received an item that is defective, damaged upon arrival, or incorrect, please contact us immediately at wj@hancai-factory.com.

You will be required to provide photo or video proof of the issue for our team to review.

If confirmed, we will provide instructions for a return, replacement, or full refund.

Non-Returnable Items

Only regular-priced items may be refunded. Unfortunately, items sold as "Sample Clearance" (Sale items) cannot be refunded.

How to Initiate a Return

Step 1: Contact us at wj@hancai-factory.com to request a Return Authorization (RA) and the correct return address. Please provide your order number and the reason for the return.

Step 2: Securely package the item and ship it to the address we provide.

Important: We cannot issue a refund if:

The item is sent to the wrong address (e.g., returned to the original shipper) without our authorization.

The return is sent using "Cash on Delivery" (COD). Such shipments will be rejected.

Shipping Cost Policy

1. For Personal Returns (Change of Mind): You will be responsible for paying for your own return shipping costs. Original shipping costs are non-refundable.

2. For Defective, Damaged, or Incorrect Items: If the return is due to our error, we will cover the cost of return shipping.

Shipping Recommendation: We strongly recommend using a trackable shipping service or purchasing shipping insurance. You are responsible for the item until we receive it. We are not responsible for items lost or damaged during the return transit.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your item and whether your refund is approved or rejected.

If approved, your refund will be processed. We will notify you of the refund method and expected processing time in your approval email. For any questions, please contact us.

Late or Missing Refunds

If you haven’t received a refund yet:

First, check your bank account again.

Then, contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at wj@hancai-factory.com.

 

Personal Information We Collect

We collect personal information when you use our Services, submit personal information when requested with the Site. Personal information generally is any information that relates to you, identifies you personally or could be used to identify you, such as your name, email address, phone number and address. The definition of personal information varies by jurisdiction. Only the definition that applies to you based on your location applies to you under this Privacy Policy. Personal information does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.

The types of personal information that we may collect about you include:

Information You Directly and Voluntarily Provide to Us to execute the purchase or services contract. We collect your personal information you give us when you use our Services. For example, if you visit our Site and place an order, we collect information that you provide to us during the ordering process. This information will include your Last Name, Mailing Address, Email Address, Phone Number, Products interested, Whatsapp , Company, Country. We may also collect personal information when you communicate with any of our departments such as customer service, or when you complete online forms or surveys provided on the Site. You may also choose to provide your email address to us if you would like to receive information about the products and services that we offers.

How do you get my consent?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery or return a purchase, we assume that you consent to our collecting your information and using it to this end only.

If we ask you to provide us with your personal information for another reason, such as for marketing purposes, we will ask you directly for your express consent, or we will give you the opportunity to refuse.

How can I withdraw my consent?

If after giving us your consent, you change your mind and no longer consent to us contacting you, collecting your information or disclosing it, you can notify us by contacting us.

Services provided by third parties

In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.

With respect to these providers, we recommend that you read their privacy policies carefully so that you can understand how they will treat your personal information.
It should be remembered that some providers may be located or have facilities located in a jurisdiction different from yours or ours. So if you decide to proceed with a transaction that requires the services of a third-party provider, then your information may be governed by the laws of the jurisdiction in which that provider is located or those of the jurisdiction in which its facilities are located.

Security

To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misused, accessed, disclosed, altered or destroyed inappropriately.

Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor in your charge to use this website.

Changes to this privacy policy

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting to the website. If we make any changes to the content of this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it. We'll let you know that we have a reason to do so.

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, file a complaint, or simply want more information, Contact us by email at the bottom of the page.

CONTACT INFO

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